Ledgerline Return & refund policy
This policy explains cancellations and refunds for Ledgerline, an online accounting service operated by Arcoute Software Publishing (sole proprietorship, DTI Business Name Registration No. P-N-2026-8282012), Candon City, Ilocos Sur, Philippines.
Where billing stands today
As of the date above, paid access is live: ₱499 a month, charged through PayMongo. The free beta has ended, so everything below applies to your account today. This paragraph is a status line; your own Billing screen is always the current answer for your account. Accounts that paid the earlier one-time ₱200 sit outside all of it.
1. What you are buying
Ledgerline is software you use in a browser. Nothing physical ships, so there is nothing to send back and no return is possible or required. Access is sold one month at a time.
Accounts that paid the earlier one-time ₱200 unlock sit outside all of this. They hold permanent access, they are never billed monthly, and nothing in this policy takes that away. That is what they paid for. It stands.
2. Cancelling
No cancellation fee, no minimum contract. What you actually have to do depends on how your account pays, and the Billing screen tells you which one you are on.
- If your account renews on its own, cancel from the Billing screen. That stops the next charge.
- If you pay for each month yourself, there is nothing to switch off. Stop paying and the account stops renewing. Nothing further can be charged, because every month is a payment you start.
Either way you keep access to the end of the month you have already paid for.
3. Refunds
We refund in full for a duplicate or double charge, a charge after a valid cancellation, and any billing or technical error on our side. Unauthorised charges are investigated and refunded where confirmed. For a prolonged service failure attributable to us, we refund or credit the affected period.
If you simply cancel partway through a paid month, access runs to the end of that month. Fees already paid for that month or an earlier one are not refunded, and we do not split a month into days. We can hold to that only because the price, the date your access runs to and how to stop are all on the Billing screen before you pay anything. Where the law requires a refund, the law wins over this policy.
Your data is always yours. You can export your books and records at any time, including after cancellation.
4. How to request a refund
Email arcouteenterprises@gmail.com. Tell us the account email, roughly when you were charged and for how much, and what went wrong. We’ll reply within two (2) business days and give you a written outcome within seven (7) business days. A complicated case can take up to fifteen (15) business days; if yours is one, we’ll say so and keep you posted. An approved refund is started within three (3) business days of that decision, back to the original payment method. Your bank usually posts the credit within one or two billing cycles.
If our answer doesn’t satisfy you, ask us to escalate it. The full path, including the regulators you can go to, is set out in our Dispute Resolution Policy.
5. Your statutory rights
Nothing here removes any non-waivable right or remedy under the Consumer Act of the Philippines (RA 7394), the Internet Transactions Act of 2023 (RA 11967), or other applicable law. If you were charged without proper disclosure or consent, tell us and we’ll put it right. See also our Dispute Resolution Policy.