Ledgerline Contact & customer service
Email: arcouteenterprises@gmail.com
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time, UTC+8),
excluding Philippine public holidays.
Response time: we reply to every message within two (2) business
days. Billing problems jump the queue.
Business details
Registered business name: Arcoute Software Publishing
Business type: Sole proprietorship (Philippines)
DTI Business Name Registration No.: P-N-2026-8282012
Line of business: Software publishing (PSIC 58200)
Business address: Candido Balbin Compound, National Highway, San Isidro,
Candon City, Ilocos Sur 2710, Philippines
Service: Ledgerline, at ais.arcoute.com
Dispute resolution policy
If something has gone wrong, tell us first. Please come to us before filing a chargeback with your bank. It’s nearly always quicker, and a chargeback suspends your account while the bank investigates, which helps nobody.
Step 1. Contact us
Email arcouteenterprises@gmail.com with Dispute in the subject line. Tell us your account email, the date and amount of the charge, and what went wrong. Screenshots help.
Step 2. What we do
We reply within 2 business days and give a written outcome within 7 business days. A complicated case can take up to 15 business days. If yours is one, we’ll say so and keep you posted. Approved refunds are started within 3 business days of the decision, back to the original payment method.
Step 3. If you’re still unhappy
Ask for escalation. Reply to our decision and the proprietor will look at it again personally.
Complaints about a payment. Card and e-wallet payments are handled by our payment provider. You may raise the matter with your card issuer or bank, or with the Bangko Sentral ng Pilipinas Financial Consumer Protection Department (+632 8708-7087, consumeraffairs@bsp.gov.ph).
Consumer complaints. The Department of Trade and Industry (DTI) handles consumer complaints under RA 7394 and the Internet Transactions Act (RA 11967).
Complaints about your data. The National Privacy Commission (privacy.gov.ph) handles these. See our Privacy Policy.
Governing law
These dealings are governed by the laws of the Republic of the Philippines, and nothing here removes any non-waivable right or remedy you have under Philippine law. Full terms are in our Terms of Service. Billing outcomes are in our Return & Refund Policy.